You get your orders FAST! Most orders for in-stock items received by 3:30PM, Eastern
Time Monday - Friday, ship within 2-3 business days. Orders received on a Saturday,
Sunday or on a holiday will be processed on the next business day. Most personalized
items ship in just 5 business days! For your convenience, stock items are shipped
separately from personalized items, which may require additional time for delivery.
We ship most products via UPS ground. Rates vary depending on the total amount of the items
ordered and the shipping destination. Orders shipping to HI, AK, PR and VI will travel
by USPS, requiring a mailing address.
Business Checks Shipping & Production Policy
Prescription Pad Shipping & Production Policy
At FileRX.com, your satisfaction is 100% GUARANTEED! You must be completely satisfied with every
product you purchase. If for any reason you are not, return it within 15 days for an immediate
replacement, credit your order total (excluding shipping) or refund your order total ( excluding shipping).
To return an item, simply email firstname.lastname@example.org to assure proper shipping instructions and credit
assurance. Pre-authorized returns must be sent within 45 days of the order date for a refund, credit
or replacement. Merchandise returned after 15 days is subject to a 35% restocking charge.
If your item is incorrect contact customer service and have your order number available, found
on both the confirmation email and the packing list. Either a replacement, credit or refund will
be issued based on the nature of the correction.
If your order is damaged:
- Save delivery receipts, packing materials and shipping containers
- Contact Customer Service
- Discuss replacement, credit or refund for the damaged item and we will see that a resolution is reached right away!
FileRX.com will arrange for return shipping on any items shipped incorrectly, defective, or damaged
and will pay the necessary expenses. You are responsible for return shipping under any other circumstances.
Tax form item returns must be initiated within 90 days from delivery. Items ordered must be returned in
their original shrink-wrapped condition, and a prorated credit will be issued for items not returned in
the original quantity ordered. There will be a 25% restocking fee for all tax form item returns. You are responsible for the return shipping at your own cost.